As we enjoyed time with our family this holiday season, we had opportunity to reflect on the things in life for which we are most grateful. Obviously, family and dear friends came to mind, along with the necessities of life that are so often taken for granted. We also found ourselves thinking of our loyal clients – those like you who have made every part of our journey and progress possible.
At this time, as we start a new year and strive to live up to the resolutions we set on New Year’s Eve, we’d like to take the opportunity to personally thank you for choosing us. We also want to make sure you know that RAMCON values your business and your opinions. One of the most rewarding parts of our job is talking with our clients. We love to hear stories of excellent service or surpassed expectations, as well as suggestions as to how we can improve. In fact, we discuss these recommendations every week and take action to correct any problems immediately. It’s made the world of a difference and poured the foundation for what we’ve accomplished.
In 2011, we installed over 3.3 million square feet of practically every type of roofing system imaginable. Our never ending commitment to quality remains stronger than ever. In 2011, we remained Florida’s only Firestone President’s Club winner council member, one of only 30 Johns Manville Pinnacle Council members in the world and maintain the highest accreditations by practically every major manufacturer. These awards signify our commitment to installing the best systems in the industry. We’ve installed roofs on some of the highest profile facilities in Florida, including:Tropicana Field, Busch Gardens, and Walt Disney World. We’ve logged over 4,200 hours of hands on training to continue to get better.
However, we’re not satisfied and certainly not done. This year, growth will continue rapidly. We are venturing into new markets; adding new arrays of services and enhancing our customer service features to give you live time data and reports on your facilities. You’ll never have to wonder when a technician will be at a facility, you’ll see it live. Want to know the status of a repair? It’s right at your fingertips. How about getting an instant report showing all conditions, logs and lifecycle of any roof in your portfolio? It’s all coming in 2012 with our custom designed application that’s nearing completion.
This is just one example of where we are headed. We’ll be moving into new frontiers to match our award winning quality, talented personnel and levels of customer service and interaction that are simply unmatched.
The truth is, in everything we build, the most important thing is our relationship with you. We sincerely thank you for taking this journey with us. Your loyalty and feedback is amazing and we owe you for every step of our progress. Have a great, prosperous New Year!
-The RAMCON Team
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