Our “Case Study” reports are designed to illustrate various ways we have helped clients so that you can begin to discover ways to utilize what we do. All names have been changed to protect confidentiality.
The Call From The Client
One September day we received a call from a client with many “retail” buildings, here is their story:
“We have a problem. We developed a leak on a roof still under warranty at our “ABC” location. The manufacturer came out to investigate and advised us that since the roof was covered in 3” of leaves, they would be unable to find the leak until the leaves were removed. The store manager decided to “help” the issue along and sent a crew of store employees on the roof with shovels and rakes to remove the vegetation. They removed the vegetation and punched “hundreds, if not thousands” of holes in the roof. When it rained the next week, there were literally hundreds of leaks. The manager had to close down portions of the store because of all the water that was pouring in. When the manufacturer came back he advised us, and we agreed, that the roof needs to be replaced in the areas where we damaged it. The problem now is that the manufacturer has brought out a contractor and they have given us a price of over $44,000 for this work. It sounds like a lot of money. Could you take a look at it and see what you think?”
Our Role
We inspected the roof and our estimating team priced the exact same repair specifications for $17,000 less than the previous contractor. As you can imagine, the owner was happy and no leaks have reoccurred, but read on.
There Was More
While on the roof we also found a number of other problems, all warranty related, which we then brought to the attention of the manufacturer. The manufacturer agreed with our findings and then arranged to replace approximately 65% of the rest of the roof with brand new material at no cost to the owner. (The value of this work would have been approximately $40,000). Imagine how happy the owner is now? If we had not found this problem (no one else had noticed these issues, including; the manufacturer’s rep, his inspector, and the contractor) the owner would have also had this expenditure to pay when the warranty expired.
Conclusion
We cannot always cut the price of your project by half, but one of our skills is to know how to address specific problems to ensure you get the best possible price. Building managers often align themselves with a roofer because that is who they have always used, but they are often unaware of quality concerns and the ability to save thousands. We can often save “real” money over what you might otherwise have had to pay.
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